Refund Policy

At Potty Pals, we want you to love your purchase and shop with confidence.

Because Potty Pals are a hygiene product designed for use by little ones, we’re unable to accept returns or exchanges for opened or used products for health and safety reasons.

Returns & Refunds

We gladly offer refunds or replacements if:

• Your order arrives damaged
• Your order arrives faulty
• You receive the incorrect item
• Your order is missing items

If this happens, please contact us within 7 days of receiving your order with your order number and clear photos so we can make it right.

Change of Mind

Due to the hygienic nature of our products, we do not offer refunds for change of mind on opened products.

If your order is completely unopened, unused, and in original packaging, please contact us within 7 days of delivery and we may approve a return at our discretion.

Please note:

• Return shipping costs for change-of-mind returns are the customer’s responsibility
• Original shipping charges are non-refundable

Damaged or Incorrect Orders

If something isn’t right with your order, please email us at [your email address] and include:

• Your order number
• A description of the issue
• Photos (if applicable)

We’ll assess your claim and organise a replacement or refund as quickly as possible.

Refund Processing

Approved refunds will be processed back to your original payment method.

Please allow 3–10 business days for your bank or payment provider to process the refund.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

If your order has already been processed or shipped, we may be unable to make changes.

Contact Us

For any refund or return enquiries, please contact us:

Potty Pals Customer Support
hello@shoppottypals.com