FAQ

Frequently Asked Questions

Everything you need to know about Potty Pals 🤍

Because public toilet trips with little ones can be unpredictable — we’ve answered the questions parents ask most.

Are Potty Pals waterproof?

Yes 🤍

Potty Pals are designed with a waterproof protective layer to help create a hygienic barrier between your little one and public toilet seats.

Will Potty Pals fit all toilet seats?

Potty Pals are designed to fit most standard public toilet seats.

The oversized design provides extra coverage to help protect little hands and bottoms during use.

Do they stay in place?

Yes.

Each Potty Pals cover includes adhesive strips to help secure it to the toilet seat while in use, making toilet trips easier and less stressful.

Are Potty Pals safe for toddlers?

Absolutely.

Potty Pals were designed specifically with toddlers and young children in mind to help make public toilet visits cleaner, easier and more comfortable.

As with any hygiene product, adult supervision is recommended.

How many come in a pack?

Choose the pack size that suits your family:

🦕 10 Pack
Perfect for keeping in your handbag or nappy bag.

🤍 20 Pack
Best value for frequent outings, travel and everyday use.

Are Potty Pals reusable?

No.

Potty Pals are designed as a disposable hygiene product for convenient single use.

Simply remove after use and dispose of in the bin.

Are Potty Pals flushable?

No.

Potty Pals are not flushable and should always be disposed of in the bin after use.

To help avoid plumbing blockages and protect public bathroom systems, please do not flush Potty Pals down the toilet.

Will they fit in my handbag or nappy bag?

Yes ✨

Potty Pals are lightweight, compact and designed for life on the go.

Perfect for:

  • handbags
  • nappy bags
  • travel bags
  • gloveboxes
  • pram organisers

Where can I use Potty Pals?

Anywhere public toilet trips happen:

✈️ Airports
🛍 Shopping Centres
🌿 Parks
🚗 Road Trips
☕ Cafes & outings
🚻 Public bathrooms

How do I use Potty Pals?

It’s easy:

  1. Unfold your Potty Pal
  2. Peel the adhesive strips
  3. Secure it onto the toilet seat
  4. Let your little one sit comfortably
  5. Remove & dispose in the bin

Do you offer free shipping?

Yes 🤍

We offer FREE standard shipping on all Australian orders.

How long does shipping take?

Orders are typically processed within 1–2 business days.

Estimated delivery times:
📦 Standard shipping: 2–8 business days Australia-wide

Delivery times may vary depending on location.

What if there’s an issue with my order?

If your order arrives damaged, incorrect, or something isn’t right, please contact us within 7 days of delivery and we’ll work quickly to make it right.

Can I return my order?

Because Potty Pals are a hygiene product, we’re unable to accept returns for opened or used items.

If your order arrives damaged or incorrect, please contact us and we’ll help.

Still Have Questions?

We’re always happy to help 🤍

Please contact us via our contact page or email:

hello@shoppottypals.com